Our Key Policies Include

• Participant Rights & Responsibilities
• Privacy & Confidentiality
• Complaints & Feedback
• Incident Management
• Risk Management
• Safeguarding & Participant Safety
• Code of Conduct
• Service Delivery & Quality Management
• Medication Management
• Workplace Health & Safety
• Infection Prevention & Control
• Emergency & Continuity Planning
• Staff Training & Screening
• Conflict of Interest
• Cultural Safety & Inclusion

Participant Rights

We are committed to protecting every participant's dignity, privacy, independence, choice, and right to make decisions about their own supports.

Feedback & Complaints

We welcome feedback from participants, families, carers, and other stakeholders. Feedback and complaints help us identify opportunities for improvement and strengthen the quality of our services.

Continuous Improvement

Our policies are regularly reviewed and updated to support effective service delivery, compliance, safety, and continuous improvement.

At Liberty Care, our policies support our commitment to safe, respectful, transparent, and participant-centred care.