Information We Collect

Depending on the services you receive, we may collect information such as:

• Name and contact details
• NDIS and support information
• Health and support needs
• Emergency contact details
• Service and communication records
• Information required to safely deliver your supports

How We Use Your Information

We use your information to:

• Provide and coordinate your supports.
• Understand and respond to your individual needs.
• Communicate with you and your nominated contacts.
• Manage service agreements and administration.
• Maintain appropriate records.
• Meet relevant legal, regulatory, and service requirements.
• Improve the quality and safety of our services.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration. Access to information is limited to authorised people who need it for legitimate service or organisational purposes.

Sharing Your Information

We only share personal information where appropriate and permitted, such as when it is necessary to provide your supports, when you have given consent, or where disclosure is required or authorised by law.

Your Privacy Rights

You can request information about the personal information we hold about you and ask for corrections if information is inaccurate or incomplete. You can also ask questions or raise concerns about how your information is handled.

Contact Us

If you have a privacy question, concern, or request, please contact Liberty Care. We are committed to responding respectfully and working with you to address your concerns.

Liberty Care — Your privacy, dignity, and trust matter to us.